Our Support Team will email a customer requesting the Authorisation Transaction Code for any order our warehouse feels a potential fraud attempt is possible.
Please do not be offended if we’ve asked for this code following your legitimate order.
Our Warehouse is only following protocol on orders:
- Placed from a high-risk country
- A first-time customer spending over $1,000 USD
If we’re requesting this code, please note your order will be placed on-hold until the correct code is provided.
What you need to:
- Contact your bank or credit card company to provide 6-digit code
- Email the code back to Support
Once we receive the code, we’ll have your order dispatched within 24 hours.
Failure to provide the code after 7 business days will result in your order being cancelled and refunded.