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What is a pre-order?

A pre-order is an order you can make for a new item before it is in stock and available for delivery.

When you place a pre-order on the Weta website:

  • We will not charge the full purchase price to your credit card until your item is ready for delivery
  • However on some products, Weta may charge a non-refundable deposit (usually around 15%) on pre-orders or special orders - this will be explained in detail before you place your order.
  • You may change your mind and cancel an order at any time until we charge your card approximately 2 days prior to dispatch, however if you cancel an order where a non-refundable deposit has been taken, this deposit will not be refunded.
  • We accept VISA and MasterCard for pre-orders (PayPal is not available, neither are Payment Plans)

If your credit card expires before we process your pre-order, your payment will fail and you will receive an email with a link to update your credit card details.

Our bank will store your credit card details in its secure and fully PCI compliant vault to enable us to capture the full amount of your order when the item is in stock and ready to ship.

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