We use different carriers for different areas of the world. We choose our carriers with value for money in mind, i.e. the best possible service at a price that is in proportion to the value of the goods.
For some products and destinations, we offer a choice of shipping methods.
For smaller items, generally under NZ$250 value and under 2kg/4.5lbs shipping from our New Zealand warehouse we use NZ Post International Air as standard. This is a standard untracked postal service - not a courier - and will usually be delivered via the postal system in your country.
Most other shipments of more valuable and heavier items (over 2kg/4.5lbs) are via trackable couriers, either NZ Post International Courier (NZ warehouse) via UPS Ground (US warehouse) or DPD Parcel Service (EU warehouse). You will be sent a tracking code when your item is dispatched.
For fragile collectibles and valuable items, we choose reliable, best-of-breed couriers that will ensure swift and careful delivery.