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How can I cancel my order?

All orders placed via our online store are processed and dispatched automatically from our respective warehouses within 48 hours.

Any request to cancel an order would need to be emailed to support@wetanz.co.nz as soon as possible and absolutely within 24 hours of placing that order.

Please include your:

  • Order number
  • Reason for cancellation

Please note, our Support team can't guarantee cancellation upon request. As orders are processed automatically from our three warehouses, there's a high possibility your order may already be in transit. 

Therefore, it is your responsibility and to ensure all information is correct when placing an order.

We'll do our best to accommodate your request, provided your order has not left the warehouse and that the sending warehouse confirms cancellation of your order on their end.

If we're unable to meet your request, you're more than welcome to have your order returned back to us at your cost.

Upon return, unopened and in resellable condition, we'll cancel and refund your order with the original shipping deducted. We will also be deducting a cancellation and handling fee of US$20.

 

 

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